Last week, we celebrated #HousingDay on social media to try and raise awareness of the positive impact the Housing Sector has on people’s lives.
One of our Customer Accounts Advisors put into words how she feels about her work:
What is missing from that is the tremendous amount of support that we offer to people to make their tenancy a success.
One of the aspects I find most satisfying is helping people through their first tenancy or with a fresh start. They may be walking away from abuse or just starting up and it can be terrifying. You don’t get that support in the private sector and seeing tenants grow and become happy in their new home is fantastic.
I am very lucky to meet people before they become Ocean tenants and work with them throughout the first few months of their tenancy helping with things like Housing Benefit, Universal Credit, benefits generally and budgeting.
Giving people the tools to turn their lives around and become independent is immensely satisfying and its lovely to speak to people a few weeks into their tenancy and hear that just having a new home has made all the difference.”
Thank you, Melody!