Our Properties

We continue to maintain and improve our homes so that they:

  • Meet our customers’ needs
  • Are safe
  • Are energy efficient
  • Achieve the Government’s Decent Home
    Standard as a minimum.


Our responsibilities cover the structure and outside of the property and services such as plumbing, electricity and heating systems. We promise to provide a first class repair service that:

  • Is Cost Effective
  • Delivers repairs ‘right first time’
  • Offers flexible appointment slots and encourages tenant feedback


Our improvement programme is on-going, giving many residents more comfort, affordable warmth and greater security.
Since 2000, we have invested more than £65m in our properties installing:

New Kitchens
New Bathrooms
New Windows and Doors
Exterior Wall Insulation
Central Heating
Exterior decoration

Safety Checks

Every year, we run safety checks and service all gas heating and hot water appliances. All properties have been fitted with mains powered smoke alarms. Homes that have gas fitted appliances have carbon monoxide alarms.


We have adapted homes to make it easier for residents who find it difficult to get around. These adaptations range from handrails and small ramps, to walk in showers, stair lifts and major extensions.