How a neighbourhood looks and whether our tenants feel safe, has a big impact on their home life.
Grounds Maintenance and Communal Cleaning
Service charges go towards making sure communal areas are clean, safe and well maintained, both inside and outside.
Shared hallways are cleaned and lit; grass is mown; graffiti and fly tipping are removed.
Ocean is keen to involve customers in monitoring the standard of its service provision, particularly those estate services that impact on local communities and the people who live there.
Ocean has enlisted the help of a number of tenants to act as monitors of our Grounds Maintenance and Communal Cleaning services.
The monitors oversee the standard of services on their local schemes and submit a monthly satisfaction form.
The Tenant Monitor Satisfaction Form asks for tenants’ views on the standard of work carried out, the attitude and application of the contractors doing the work and how satisfied they are with the overall service provided. The extent of satisfaction is reported to both Ocean Board and Ocean’s Tenants and Residents Panel.
This feedback helps inform future service improvements and helps maintain high standards of service delivery.