The main driver for this work is the need to ensure that Ocean Housing meets the Government’s Decent Homes standard by December 2010.
Over the last nine years the company (and its predecessor) has delivered the following repairs, renewals and improvements:
Almost 2,800 kitchen replacements/modernisations
Almost 2,000 bathroom replacements
Almost 150 external wall insulation installations
Over 2,300 window replacements
Over 600 door replacements
150 door entry system installations
Over 300 new roof installations
Almost 100 Cornish Unit repairs
All schemes of work are registered with the Considerate Constructors Scheme and average scores of 33 out of 40 are recorded – well above the construction industry average.
The company is particularly proud of its approach to customer care and consulting with residents. As a result, during 2008/09 the company recorded the following customer satisfaction levels:
95.3% of respondents were satisfied with the notice given for works
95.5% were satisfied with choices of colours etc where a choice could be given
99.2% were satisfied with positioning of kitchen units
99.6% were satisfied with the attitude of the workforce
98.2% were satisfied with standards of tidiness/cleanliness
95.6% were satisfied with the finished job
