As residents you are best placed to tell us what we’re doing well and where we need to improve. To make it easier for you to judge and comment on our services, we have developed 7 Service Standards. These set out the quality of service you can expect, the improvements we are planning and how you can judge our performance. The standards are all available at the links below.
Each quarter, we publish a performance report for residents which is reviewed by the Tenants and Residents Panel. The report details how we are doing across each of the seven standards. A copy of the latest report is available from the links below
Ocean Housing Group is committed to learning from all customer feedback. We welcome your views on the services we provide and see them as an opportunity for us to improve. If you have any comments about our services please click on the Feedback Form link below.