With the emphasis on Tenant Involvement and Governance, Oceans very own Tenant and Residents Panel have an increased role in monitoring Oceans performance against our Service Standards.
Our Tenant and Residents Panel identify areas of service provision and request the Scrutiny Panel to
Explore how a service is delivered
Consider if a service is satisfactory
Question if a service provides value for money
See if it can be improved
The Scrutiny Panels observations are reported back to the Tenant and Residents Panel who in turn, can put forward any recommendations and observations to Ocean Housing Board who will respond accordingly. The Board too can request the Scrutiny Panel to look at a particular service via the Tenant and Resident Panel. This ensures our service provision is under constant review.
Entirely resident led, the Scrutiny Panel can request any member of the Executive or any senior officer to explain matters within their remit or the panel may wish to invite other people such as residents and stakeholders to discuss chosen topics.
Overall, scrutiny is key to the continued success of Ocean, ensuring quality and value for money services are provided to our residents.
Dates for forthcoming meetings of the Scrutiny Panel can be found here
If you would like to be a member of the Scrutiny Panel or would like more information, please contact the Tenant and Resident Involvement Team on 01726 874450 or by email tenantinvolvement@oceanhousing.com
