Ocean is ten years old and in the last decade we have always looked at new ways of improving your homes and the services we offer you.
Residents are at the heart of everything we do and you now have the chance to help shape the services you want in the future. After all, as residents you are best placed to tell us what we’re doing well and where we need to improve. To make it easier for you to judge and comment on our services, we are developing Service Standards. These will clearly set out the quality of service you can expect, the improvements we are planning and how you will be able to judge our performance.
Have your say!
We would like to thank the residents who have worked with us to draft the Service Standards. For those of you who have not yet been involved, this is your opportunity to make your views known.
We welcome any comments you have about the standards. Do you think there are any gaps? Is there an issue in your local area that needs to be looked at further? Are you happy with the way we propose to publish our results? Do you want more or different opportunities to put your views forward?
Please read about the standards by following the links below, and fill in the feedback form by 6 August. All completed forms will be entered into a prize draw for £150 of gift vouchers.