On the whole Ocean Housing’s tenants are very pleased with their homes and the services provided by their landlord. 58% of tenants responded to the survey and the levels of satisfaction are demonstrated in the following key findings (*excluding no opinions/can’t remember):
89% are satisfied with the services provided by their landlord
90% are satisfied with the quality of their home
87% are satisfied with the general condition of their home
84% are satisfied with their neighbourhood as a place to live
91% feel they obtain good value for money from their rent
89% found staff helpful*
90% are satisfied with the overall repairs and maintenance service*
Between 86% and 97% who had a repair completed in the last 12 months rated all aspects of the actual work as ‘good’ or ‘very good’*
87% feel that Ocean Housing keeps them well informed about things that affect them
81% think that their landlord takes account of their views*.
77% are satisfied with the grass cutting and
75% with the cleanliness of the communal areas
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